FAQ

These are the questions most asked at Ronald McDonald House. If you have any others, feel free to contact us directly.

What should I do if my family needs to stay at the Ronald McDonald House?

If your child is receiving medical care at a local hospital and your family needs a place to stay, please ask your child’s social worker about a referral to Ronald McDonald House Eastern North Carolina. Families must have a child receiving medical care at an area healthcare facility and meet our eligibility requirements. Our team will work with your family to determine if we have accommodations available and help you through the check-in process.

There is no charge for families to stay at Ronald McDonald House Eastern North Carolina. Families receive a private room and bathroom, access to meals and snacks, laundry facilities, and other comforts of home while their child receives medical care. Generous donors, volunteers, and community partners make it possible for us to provide these services at no cost to families.

Every family’s situation is different, and we work with families based on their child’s medical needs and treatment schedule. Families may stay with us for as long as they are eligible and space is available. Our goal is to provide a safe and supportive place for families to stay close to their child throughout their medical journey.

We are happy to accept donations 7 days a week from 8 a.m. to 8 p.m. at the Ronald McDonald House at 529 Moye Blvd., Greenville, NC 27834. If you are bringing a large donation or have questions about a specific item, please contact us ahead of time so we can make sure we are able to accept it.

Yes! Ronald McDonald House Charities of Eastern North Carolina collects aluminum pop tabs to support our mission of keeping families close while their children receive medical care.

Pop tabs can be dropped off at the Ronald McDonald House at 529 Moye Blvd., Greenville, NC 27834, any day between 8 a.m. and 8 p.m.

If you live outside the Greenville area and cannot drop off your pop tabs in person, you can take them to your local recycling center. Many recycling centers accept aluminum pop tabs, and you can mail the proceeds from your collected tabs to support our mission.

McDonald’s owner/operators and employees are incredible supporters of Ronald McDonald House Eastern North Carolina, but they don’t fund everything. Through Round-Up, in-restaurant promotions, and store fundraisers, McDonald’s provides approximately 20% of our operating budget.

The remaining funding comes from generous community members, businesses, foundations, special events, and other partners. Because we serve pediatric families from more than 50 counties across Eastern North Carolina, community support is essential to helping us provide a welcoming place for families to stay close to their children during medical care.

We are incredibly grateful for the continued support of our McDonald’s partners and our entire community!

Ronald McDonald House Eastern North Carolina serves families of children who are receiving medical care at area healthcare facilities, including ECU Health and the James and Connie Maynard Children’s Hospital. Our Moye Boulevard House provides a home away from home for families who need a place to stay while their child receives treatment, while our Family Room inside Maynard Children’s Hospital provides a place for families to rest, recharge, and access support right inside the hospital.

We serve families from across Eastern North Carolina and beyond, helping them stay close to their children during some of the most challenging moments of their medical journey. Our services are provided at no cost to families, and we welcome families of all backgrounds.

We would love to have you volunteer with Ronald McDonald House Eastern North Carolina! We offer a variety of volunteer opportunities at the House and Family Room, including helping with activities, supporting families, and assisting with special events.

To learn more about volunteering and available opportunities, visit our Volunteer page!

Interested in providing a meal for our families? Learn more about our Meals that Matter Program.

Yes! We offer virtual and off-site community service opportunities for individuals completing court-appointed or lawyer-suggested service hours.

Volunteers must be 18 or older and have a driving-related offense only. An application and background check are required before beginning service, and all hours are verified upon completion.

Please submit your request at least three weeks before your required completion date. While we do our best to accommodate requests, placement and completion of hours cannot be guaranteed for last-minute requests.

Search Ronald McDonald House Chapter Site